August meeting in the works for all local Aqua North Carolina customers
About half of the more than 160 homeowners in Mint Hill’s Ashe Plantation have complained of water quality and uncommonly high water bills, Home Owners Association President Sharon Decker said.
Residents of the neighborhood held a subdivision meeting Friday, July 13 to discuss problems with their water company, Aqua North Carolina. Another meeting, for all area Aqua customers, is planned for August.
“Cost is high, however the bigger issues are the quality of the water,” Decker said. “We have had to replace all faucets in the house due to hard water. It’s impossible to clean toilets so they appear clean. Clothes have been ruined due to the color of the water, very brown. We have to use an in-house water filter to cook with water and buy drinking water.”
Decker said many of her neighbors couldn’t live without water filters, which need to be replaced frequently.
Water bills in the subdivision have been abnormally high in addition to poor water quality.
“My bill was running over $200 for just me,” Decker said. “I am checking the gallons and have only used 300 gallons for a week. The meter said I was using 800 gallons per day.”
Decker said that after two years of requesting a new water meter, a call from Aqua President Tom Roberts got her a replacement water meter on July 12.
“He was very nice and said he would make sure I get a new water meter,” Decker said. “I got my new meter the next day.”
In addition to Friday’s meeting, Decker and other homeowners in Ashe Plantation will hold another meeting in August and Roberts plans to attend, Decker said. A meeting date hasn’t been set.
“I will need anyone that has Aqua to be at this meeting, as a team, to get them to listen and help,” Decker said. “This will be the first time that the (company) president has even offered to meet or talk with us. We have been trying to get help for years with high rates and poor water that we cannot drink. Some of North Carolina’s leaders will be here as well.”
According to a news release, Aqua is the second largest publicly traded U.S.-based water and wastewater company that owns and operates water or sewer systems in 48 North Carolina counties, nearly half the state. The company serves more than 70,000 water customers and more than 15,000 sewer customers. Currently approved statewide monthly rates are $17.12 base plus $5.03 per 1,000 gallons for water and a flat $65.07 fee for sewage.
The state utilities commission said Aqua has received complaints, but not an unusual amount, according to the release.
“If a customer has concerns about water quality, a representative will visit the property and test the water. Water quality in Ashe Plantation meets all state and federal regulations,” the company said in the release.
Want to know more?
For more information about the Ashe Plantation meeting in August, email Sharon Decker at email@example.com.